A Meta Quest 3 on a charging dock. | Photo by David Pierce / The Verge
Meta updated a note on the top of its Quest support site to say that a “software update issue” has been bricking Quest 2, Quest 3, and Quest 3S headsets. The company writes that while “most” people can now use their headsets normally, it’s “actively working on resolving the issue for all users.”
That Meta is now saying it’s working on a fix “for all users” may be good news for Quest 2 and 3 owners who’ve reported that Meta wouldn’t fix or replace their headsets because they were out of warranty. Some Reddit users say the company has emailed a confirmation that they were getting out-of-warranty service for the issue, and a Meta support forum community manager wrote in an update yesterday that Meta’s customer support “should have new directions on how to support users now.”
We’re aware that some new Meta Quest 3S devices are having trouble with the initial software update. Our team is working on a solution but in the meantime, please use our software update tool (https://t.co/bgR14KPfvv) to resolve this issue. We appreciate your patience while we…
— Meta Quest Help (@MetaQuestHelp) December 6, 2024
Meta posted on December 6th that there were software update issues affecting “some new Quest 3S devices,” but didn’t mention Quest 2 or 3 headsets or what software version was involved, either then or in an earlier version of the new support site message that UploadVR reported this week. The company announced on December 9th that it was rolling out its most recent update, Meta Quest v71, adding features like a revamped virtual desktop display connection method and keyboard passthrough support in virtual environments.